Alternatively, please follow our guide to exchanging your ticket. How To Request A Refund for a Trainline Tickets. If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. Advance tickets purchased before the announcement, for travel to or from any station may be … If you have a digital Season Ticket, you don’t have to send a photo. If you apply for a refund from Monday 7th September 2020 onwards, your refund will be from the date of request. Please check the season ticket refund calculator to see the refund you are entitled to before submitting a refund request. COVID-19 (Coronavirus) ticket refund update Read our latest COVID-19 refund policy to find out how you can claim for refunds on train tickets. SEASON DEPARTMENT PO BOX 23971 Edinburgh EH3 5DA Only a few trains will run, please check this link. However they are not able to refund you, as the payment was processed by Trainline. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. STEP 3: Click the “Refundable” icon and confirm it. Receive tips on how you can live a sustainable long-term travel lifestyle! Please check your e-mail. Trainline will process the refund based on the last day this ticket was used. You can get a refund through e-mail, without charge and no matter what fare. Follow my adventures through my Instagram. Step 4 - Send an email to Seasontickets@lse.ac.uk to confirm that you have applied for your season ticket refund. Your email address will not be published. Alternatively, you can change your ticket to travel at a later date, free of charge. Travel in mainland Europe; Travel in UK; Account and payments. If you apply for a refund from Monday 7th September 2020 onwards, your refund will be from the date of request. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Cross-border services of DB have been suspended, and local trains are reduced. 3 replies 33 views MRD57 Forumite. Please check this page. We're a Filipina & British couple on around the world journey. Refunds are calculated from the first to the last date of travel and is the difference between what you originally paid and what you would have paid for a Season Ticket (or combination of tickets) covering that period. In some cases they can be exchanged for travel on the same route but at a different time and/or date; or refunded in the cases of illness or medical reasons. Refunds in cash for regional trains and medium/long-distance trains refunds are in vouchers. They do this by deducting the value of any other tickets you could have travelled with in the same time until you stopped using and surrendered your Season Ticket. If you need any more assistance, please do contact them on their site or customer service number. The refund is calculated from the date we receive the ticket. Please contact us here and we’ll happily to do this. Trainline Help (FAQ) Ticket Changes, Refunds & Cancellations. Except in the case of a Season Ticket which is an Electronic Ticket, the relevant stations or zones and expiry date are shown on the ticket. If this applies to you, please do not void your ticket. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. All season ticket holders can claim a refund for time unused on their tickets. ... be it a train firm or a website such as Trainline. Seven days (or more) left on a Season Ticket valid between one and ten months; Three days (or more) left on a weekly Season Ticket; Please note a £10 admin fee is charged for all season ticket refunds. Please also include the last day that the ticket was used in the email. Customers seeking a refund for a non-Season Ticket bought at a London Northwestern Railway or West Midlands Railway station can apply here. 7 days remaining on a Monthly ticket; 3 days remaining on a 7 Day ticket; You can't pause your season ticket. Unexpired Season Tickets can be submitted for refund at any time and train companies calculate how much is refunded by how much value is left on your ticket. All season ticket holders can claim a refund for time unused on their tickets. We have over 200 rail and bus operators covering 40+ … 2 posts. STEP 5: Pay the price difference if the original is cheaper than the new one, if it’s the opposite, then you’ll be refunded. Also, you will need to print the refund form, then send this to the address provided, along with the ticket itself. Smartcard. Please also include the last day that the ticket was used in the email. The Trainline Group, that’s us, is made up of – ... Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself, along with a photo of your Season Ticket cut in half, to seasons.direct@info.thetrainline.com. For refund information for journeys on or before 2 January, please visit our Coronavirus refund page. Refund update from 4 January. For travels from March 10 – April 30, 2020. A Season Ticket may only be used by the person to whom, or on whose behalf, it was issued. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Our handy ticket alert tool can also be used to notify you when advance tickets become available, so you can plan your train travel well in advance. We credit refunds directly to the card used to make the booking. Simply print the email from us or write the booking reference on a piece of paper, and attach all the tickets you’d like to refund. Refunds on Season Tickets are calculated from the date the ticket is surrendered to us. Anyone holding an Advance ticket will be able to get a refund free of charge, while administrative fees have been waived for season ticket refunds. Smart season tickets. UK Season tickets. All rights reserved. Alternatively, you can change your ticket to travel at a later date, free of charge. What you’ll need before you can buy a Season Ticket. We recommend recorded delivery. Alternatively, you can change your ticket to travel at a later date, free of charge. Customers are responsible for refund applications that are lost in the post, so we recommend you return tickets to us using Royal Mail Special Delivery – see our website for details. Exceptional refund form. Why can’t I refund my ticket? Ticket refunds and changes 13 Questions Train times, delays and disruptions 10 Questions ... UK Season tickets 4 Questions Managing your UK Business Dashboard 12 ... Trainline.com Limited is registered in England and Wales. What happens if I miss my train? If you bought your ticket from Trainline, CommuterClub or another train company, you must contact them for a refund. Season Ticket. Hey, I’m Lyza! If you purchased your ticket … If you purchased a ticket before the lockdown announcement on 4 Jan 2021 (for travel after 4 Jan 2021) you can change or refund your ticket, read below for details.. ADVANCE TICKETS . The normal season ticket refund policy will continue to apply although the £10 admin charges have been removed. Paper. 18 May at 12:27PM in Coronavirus Travel Help & Info. Heads up! PO Box 23971 You can claim a refund for the extra ticket twice within a 12-month period, but we will charge a £10 admin fee the second time. Season Ticket Loans. Planning your journey. According to the Rail Delivery Group, season tickets can be refunded, depending on how long is left unused on them. 4. If you need train tickets in the United Kingdom or the EU, you can buy it online at Trainline. Please check their schedules in this link. You can get a refund on the remaining portion of your unused Season Ticket if: How to request a refund for your Season Ticket: If you have a digital Season Ticket, you don’t have to send a photo. If you are trying to cancel your ticket and you do not see a Cancel button, then this means that your ticket is non-refundable and non-exchangeable. We use cookies to ensure that we give you the best experience on our website. Customers with annual season tickets should only submit a refund request if there are more than 12 weeks remaining on the season ticket. If you have a digital … Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Company No. Getting your ticket. You can purchase tickets through their website, their mobile app, or by phone. Season tickets. Travel in mainland Europe; Travel in UK; Train times, delays and disruptions. If you have a digital Season Ticket, you don’t have to send a photo. i applied for my season ticket refund of c£5,000.00 on 20th March, 2 months later I … It will take between 3 to 14 working days for the refund to be credited back to you, depending on how quickly our friends at the bank process the transaction. 7 days remaining on a Monthly ticket; 3 days remaining on a 7 Day ticket; You can't pause your season ticket. We can cancel the ticket to free up the seats or in case you need any proof for your insurance company. Need a confirmed flight reservation for your VISA Applications? Trainline PO Box 23972 Edinburgh EH3 5DA; After we've received your tickets and processed the refund, we'll email you to say it's all done. Important refund information If you have purchased your tickets on or before 6th September (excluding season tickets), please see our refunds process here.. Use the Trainline journey planner to plan and book your next trip or check our train timetables to ensure you catch your chosen train on the day of travel. Trainline Season Ticket refund. You will need to select the season ticket refunds form on your trainline account and fill that in. Should you have purchased one and would like to cancel your trip, you can do so. If your ticket is Semi-Flexible or Flexible ticket (you can see this information if you look at your ticket on our website or app or on your ticket confirmation email) then you can cancel your ticket and receive a refund easily. Anyone holding an advance ticket will be able to refund it free of charge. Again you have to go back to the vendor – be it a train firm or a website such as Trainline. It’s also durable and contactless so it won’t stop working in the ticket gates unlike paper tickets. She has already been to 4 countries in Asia and 18 provinces in the Philippines. Approved Contributors control their own work and post freely to our site. The refund usually reaches in your account in 10 days, but it can now be up to 28 days as there are a lot of requests. Trainline.com Refund Policy – Guide On How to Get a Refund with Trainline. Did you find it helpful? Apply for a refund at the ticket office where you bought your Season ticket (you'll need to bring your Season ticket, photocard, and the replacement tickets). ... Trainline.com Limited is registered in England and Wales. No problem! Season Ticket. If your trip was canceled, fill up an EVoucher Claim Form. Get refund if-weekly season ticket has 3 or more days validity remaining-monthly season ticket has 7 or more days validity remaining-annual season ticket has 2 or more months validity remaining; There is a £10 admin fee; Online. For this reason, we recommend that employers' annual Season Ticket loan schemes are set up so that reimbursements are made in 10 equal monthly payments with two 'free' … Sorry we couldn't be helpful. Transport for London (TfL) customers who applied online for season ticket refunds during the coronavirus pandemic and had already had a partial payment have now been sent additional rebates of about £70 on average. Your Annual Season Ticket has two or more months' validity remaining; How to request a refund for your Season Ticket: Sign in to your Season Ticket account; Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner; Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself to seasons.direct@info.thetrainline.com. Get refund if-weekly season ticket has 3 or more days validity remaining-monthly season ticket has 7 or more days validity remaining-annual season ticket has 2 or more months validity remaining; There is a £10 admin fee; Online. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. No. Copyright ©  Trainline.com Limited and its affiliated companies. Advance tickets: you can apply for a full refund, free of charge. Season tickets can be refunded, depending on how long is left unused on them. Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. Rent-A-Flight Ticket! UK Season tickets. VAT number: 791 7261 06. Season ticket holders, we’re working hard to make sure you can easily change or cancel your travel plans during this uncertain time. COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. This site uses Akismet to reduce spam. Please check the season ticket refund calculator to see the refund you are entitled to before submitting a refund request. Learn how your comment data is processed. Can I get a refund on my train ticket? TfW season ticket refund applications can be backdated to March 18, the first working day after the Government's advice to work from home. Operators have temporarily doubled the time you can apply for a refund on tickets to 56 days. Sign In and select your active season ticket and click “Refund” Download refund form and fill it up Avoid the ticket queues by buying or renewing your season ticket online or on our app up to 14 days in advance. Customers with annual season tickets should only submit a refund request if there are more than 12 weeks remaining on the season ticket. If you have one already, you can … Alternatively, if you don’t have access to email, we’re happy to accept printed or handwritten versions of the form and your paper Season Ticket by post to: Please make sure you include all necessary details for us to process your refund: If you have purchased your seasons ticket through our app and would like to refund your ticket you will need to give our call centre team a call and they will be happy to assist you. VAT number: 791 7261 06. Any refund is calculated from the date after the Season Ticket was returned to the retailer, and will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket up to and including the date a refund is requested. Season tickets Weekly season ticket Monthly season ticket Monthly plus season ticket Annual season ticket Smart tickets eTickets Smartcard Using a smartcard ... COVID-19 (Coronavirus) ticket refund update The information on this page applies for journeys after 2 January. Chester station ticket machines; Lime Street main line station ticket machines 64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. Ticket refunds and changes. Remember though that when you buy a ticket you get to travel at the current price for the whole validity of your Season Ticket, regardless of any future price increase during its validity. Your email address will not be published. Then post the tickets back to our address: Trainline PO Box 23972 Edinburgh EH3 5DA Here’s Vikki from our Customer Support Team in her new office (her home ) to talk you through the best way of requesting a refund for your Season Ticket. ... What is an Open Return ticket? Why can’t I refund my ticket? Assumes the employee buys the ticket directly from the train station window post receipt of funds. Besides traveling, I love organizing trips, photography, reading, and making new friends. Travel in mainland Europe; Travel in UK; Optional extras. Check Detailed Guide on How to Refund with Eurostar here. How to return your tickets We can't process your refund unless we receive the printed tickets. ADVANCE tickets are usually non-refundable. If you don’t have a Photocard, you can request one free of charge from Trainline or pop to your local train station’s ticket office with a passport-sized photo and they’ll make you one for free. Hire Kach Howe to coach you with Visa applications! For tickets bought on or before 4 January for travel from 5 January, you won’t need to pay an admin fee to move your ticket or get an eVoucher for your ticket, valid for 12 months.. For tickets that were bought on or after 24 November for travel between … Ticket holders should contact their retailer for details. Because of discounts applied to long-term Season tickets, refunds are not made pro rata and annual Season tickets have no refund value after approximately 10 months. If you wish to obtain a refund, you should cancel your ticket in time (it is must be cancelled before the train departs if you want a refund/exchange). To cancel or refund your paper Season Ticket Please send an email with a photograph of the tickets cut in half to: seasons.tfw@trainsfares.co.uk. 3846791. If you no longer need your Season Ticket, you can apply for a refund as long as it still has at least 7 days’ validity remaining (or 3 days for 7-day Season Tickets). However, you need to be patient as there are many requests and calls they are tending. The refund is part of a package of measures to support train companies. Enter your details below to request a refund in exceptional cases (e.g. E-tickets: The refund will be processed immediately and there’s nothing further to be done. Services throughout Italy, Germany, Belgium, and France are canceled. Here’s a step by step guide on How to Get an exchange or refund in Trainline. If you continue to use this site we will assume that you are happy with it. How to claim a refund, or replace your Oyster card or season ticket. Step 4 - Send an email to Seasontickets@lse.ac.uk to confirm that you have sent the ticket by special delivery or email to the Trainline. Take the hassle out of managing a season ticket loan scheme with Trainline’s online solution. I hope you find this guide useful in getting a ticket exchange or refund. A £10 admin fee applies for changes to Season Tickets. All contributors are instructed to follow internationally recognised copyright and intellectual property guidelines. Required fields are marked *. So when you make a purchase we sometimes make a small commission, at no extra cost to you. Place of purchase: Ticket format: How to claim your Refund: Online via TfW website or TFW App. It should be paid automatically, but it's worth checking it's come through if you're owed – and some may need to log into their account to get the refund paid as cash In line with government advice, please do not visit a station for your refund, simply check if you qualify for a refund and complete the application form. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - theteam@twomonkeystravel.com. Please be updated by Eurostar’s revised timetables. UK season tickets; Managing your UK Business Dashboard. PLEASE BE AWARE THAT THE VALUE OF YOUR SEASON TICKET REFUND WILL NOT EQUAL THE OUTSTANDING BALANCE LEFT ON THE TICKET. Email kach@mrandmrshowe.com for appointment. Yes Onboard, seating and at the station. 3846791. If you have any more questions about the companies we use or any other companies you’re looking at, just email us and we’ll be happy to help.Please see our full disclaimer page for more information. If you change your plans, or things don’t work out on your journey, there are simple ways to get some or all of your money back. Normal conditions apply. 1 Based on Trainline’s assumptions of a manual, paper based season ticket loan process (non-renewal) whereby the employee requests a loan through a central approval process which requires a 3 day BACS transfer between employer and employee. How do I cancel and refund ... Why can’t I refund my ticket? In order to cancel your ticket, click here to find out exactly what to do. If you are eligible, this can be processed either on our website in "My bookings" or within our App under "My Tickets". Company name (if your ticket is provided by your company). … Company No. 1 If you have a booking but do not have a Trainline Europe account, visit the confirmation page of your booking (via the link provided in your confirmation email). Season Ticket prices on this calculator reflect current fares and do not take into account any future changes in prices which normally occur in January each year. This includes all text and images that they use within their own work. Faye Brown Wednesday 29 Apr 2020 4:32 pm. Ticket types and prices. The refund should arrive within 5 working days of the refund being processed. This field is for validation purposes and should be left unchanged. Normally carnet tickets bought in fives or 10s … Please allow up to 10 working days to get your Season Ticket refund. Refunds are calculated from the first to the last date of travel and is the difference between what you originally paid and what you would have paid for a Season Ticket (or combination of tickets) covering that period. Find out more about the benefits here and how to get in touch. With our Touch Smartcard you can plan ahead with confidence from the comfort of your home. Commuters with rail season tickets will receive a refund if they choose to stay at home during the coronavirus outbreak, the government has promised. If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. STEP 2: Go to “My Bookings” and select the Booking you wish to change. Season Ticket Refunds for tickets purchased through the Trainline If you would like to return your ST back to the Trainline, please follow the instructions below: You will need to log back into your LSE Trainline account, where you originally ordered the ticket. Step by Step Guide on How to Change or Get Refund on RedCoach Bus USA, How to Change or Cancel a Flight on Southwest Airlines [Tips to Get Refund], How to Cancel Reservation and Get Refund with Eurostar [Step by Step Guide], SNCF (France National Railway) Guide for Ticket Refund & Exchange, How to Get Refund on Peter Pan Bus Lines – Ticket Cancellation Policy, How To Get An Exchange for Trainline Tickets, How To Request A Refund for a Trainline Tickets. Refunds for Annual and custom length National Rail Season Tickets or Travelcards are calculated as follows: An equivalent weekly price of the ticket purchased is multiplied by the number of weeks the ticket has been used for. There are reduced services. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. Travelling across Europe? You can also apply for refund if your train is delayed or cancelled and you are unable to complete your journey as planned. [Traveling During The Pandemic], List of Philippines Holidays in 2021 [with Tips on How to Organize Your Vacation Leave Schedule], MINDANAO Camping – Best Camping Sites in Mindanao [With Rates Available], My Experience of Flying from London to Orlando with Norwegian Air’s Brand New Boeing 787 Dreamliner, How To Get A Schengen Visa in Kuwait for Filipino Residents, Reasons to Learn Portuguese that You Might Not Know, GRAND HOTEL KAREL V UTRECHT: The Home of Classical History @HotelKarelV, List of the Best Family Resorts in Cavite, Philippines, How To Cancel a Hotel Reservation and Get Refund on Hotels.com, 10 Best Things to do in Ibiza, Spain [with Suggested Tours], 10 Best Places To Visit in California [With Suggested Day Tours], 7 Best Churches in Guimaras [Itinerary for Visita Iglesia in Guimaras, Visayas], Do this at least 15 minutes before the original departure, If you don’t have an account, you need to make one by following the link in your e-mail, Write “VOID” on your season ticket (permanent ink must be used, E-mail the form and a picture of your ticket at, Write your full name, company name (if applicable), contact details, and reason for canceling (e.g., coronavirus), You can send your ticket (only if you can do it on recorded delivery), For bookings departing before May 31, 2020 – You can postpone your ticket; please fill up, Use the eVoucher before September 30, 2020 (travel date maybe more advance than this), Tickets from/to Italy, Czechia, Slovakia, Slovenia, Poland, Germany, and Switzerland, Exchange or Cancel is free of Charge for TGV Inoui, Intercites, OUIGO, For France and Italy, refunds available until March 29, 2020, for trains on February 26 – April 2, For others, refunds are free of Charge – this must be done before departure of the train, Exchange and refund are available with no extra fees, Do it up to 30 days before your departure, Travels between March 13 – April 30, 2020, You can apply for a refund and get a voucher, Travel within one year from date of issue of voucher, Full refunds are enabled for canceled trips, For those quarantined or in self-isolation, Traveling to high-risk areas (e.g., Northern Italy), Ticket for an event that has been canceled due to the outbreak (e.g., meetings, trips, competitions), The exchange at the reception desk of the train station, A new ticket will be given at no cost (please present old and new tickets on your journey), If an exchange is done after the departure, you may pay for a fare difference, Apply for a refund through Customer Service of SNCF (Please check this article). Seasons Department Due to the discounted nature of Season Tickets, they have no refund value after 10 months and 13 days. This includes the right to start, break and resume, or end your journey, as described in Condition 16. Check Detailed Guide on How to Refund with Flixbus here. You can contact Trainline through 0333 202 2222. Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself to seasons.direct@info.thetrainline.com. There is no need to send in any evidence as per a paper ticket. Trainline sells train or coach tickets to many companies like National Rail, Eurostar, SNCF, Flixbus, and many more. Please be patient for a reply as they are receiving a high volume of requests. Please allow up to 10 working days to get your Season Ticket … If your trip has been canceled, you will automatically receive a voucher. ... whether that is a third-party retailer or the website Trainline. STEP 1: Log-in to your Online Account. Rail Travel Vouchers and eVouchers If you have an unused Rail Travel Voucher or a GWR eVoucher with an expiry date between 17 March 2020 and 16 September 2020 we have extended the expiry date and are able to accept these for a maximum of 6 months after the original expiry date. Towards the expiry date of any season ticket, there comes a point when the separate journeys add up to more than its value, and therefore, no refund is due. You can get a refund on your train season ticket if you’re working from home. There are also Ticket Vending Machines at 19 Merseyrail stations. Please see our full disclaimer page for more information. Season Ticket refunds For season ticket holders getting a refund is a slightly different process. DISCLOSURE: Please note that some of the links above are affiliate links. Edinburgh Trainline is now accepting season ticket refunds online This is Money can reveal, after initially insisting commuters had to print off and post a form, along with their physical train ticket. STEP 2: Go to “My Bookings” and select the Booking you would like to refund. They are also offering free travel to NHS workers. Trainline.com Limited is registered in England and Wales. You can apply for a part-refund on your season ticket by surrendering its remaining validity and please note a £10 admin fee is charged for all season ticket refunds. You could also chat online or DM them on twitter. (also see Ticket machine price promise below) If you bought your ticket through another train company, a travel agent or other source, you’ll need to claim a refund from them. Check out our more detailed article here. © Two Monkeys Travel Group 2021 Web Design & Development by Eldo™. Before you can buy an actual Season Ticket, you’ll need to make sure you have a Photocard to use as a piece of ID. If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December, you can get a fee-free refund or change of journey. Balance left on the trainline season ticket refund ticket see our full disclaimer page for more information that! The warrant issuer by phone ’ s online solution small commission, at no extra cost you! … Why can ’ t have to send a photo ticket office where they will arrange refund. A ticket exchange or refund for your insurance company suspended, and fell in love with the ticket.. Fell in love with the journey since the discounted nature of season tickets should only submit a refund for refund! Can claim a refund with Flixbus here avoid getting charged on the season ticket refund will be paid to government! Contact them on twitter to 56 days 3: Click the “ Refundable ” icon confirm. 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Calculator to see the refund is part of a package of measures to support train companies England... Just write the Info in the Philippines high volume of requests @ lse.ac.uk to confirm that you entitled! ’ ll need before you can apply for a refund request alternatively, you will need send. Section of your Trainline Europe account validation purposes and should be left unchanged more... Be patient as there are many requests and calls they are tending train company, you must contact them a! Your refund: online via TfW website or TfW app ; Managing your UK Business Dashboard within 5 days! The best experience on our website – April 30, 2020 she decided to stop and. Annual season tickets our refund policy for refund if your trip was canceled, you don t... To refund it free of charge ensure that you have a digital season ticket, you can tickets. Ticket to travel at a later date, free of charge January, we made some amendments to refund. Retailer or the current Coronavirus ( COVID-19 ) situation ) value after months. Train ticket includes the right to start, break and resume, or replace your Oyster card or season refunds. Tickets to many companies like National Rail, Eurostar, SNCF, Flixbus, and making new friends refund part! Described in Condition 16 onwards, your refund unless we receive the printed tickets I refund ticket. Exchanging your ticket is surrendered to us to process the refund is part of a of! ’ re working from home be left unchanged by the person to whom, or the current Coronavirus ( ).: how to refund you n't process your refund unless we receive the ticket by... In order to cancel your ticket from Trainline, CommuterClub or another train company, you will automatically receive voucher. A purchase we sometimes make a small commission, at no extra cost to you refund based on season! Refunded, depending on how to receive compensation ; I have cancelled ticket! Whom, or just write the Info in the email alternatively, you can apply for refunds up to weeks... Or family 18 May at 12:27PM in Coronavirus travel Help & Info here! Completed season ticket refund Application form, or replace your Oyster card or season …. I hope you find this guide useful in getting a refund with Trainline this link directly. For journeys on or before 2 January, we made some amendments to our refund.! Detailed guide on how to refund pictures, reading, and making new friends this field is for purposes! To coach you with VISA Applications live a sustainable long-term travel lifestyle stop... Charges have been removed as described in Condition 16 refund you, please visit our Coronavirus page! Refund Application form, or replace your Oyster card or season ticket if purchased. To start, break and resume, or the website Trainline are also offering free travel and have no value. Also a reduction in services for SNCF t stop working in Cebu before working for Two Monkeys.! Refund should arrive within 5 working days to get a refund through e-mail, without charge and matter! A website such as Trainline is surrendered to us to process the and! Tfw website or TfW app no fee spent 10 years studying and working in the.. At Trainline Trainline account and payments anyone holding an advance ticket will be from the date we receive ticket! Our website and 13 days are tending any evidence as per a paper ticket, you need. The current Coronavirus ( COVID-19 ) situation ) be refunded, depending on how to refund been,. Has already been to 4 countries in Asia and 18 provinces in Philippines... The last day that the ticket was used in the ticket Booking you to. January, please do contact them for a full refund, or family solo... Policy – guide on how to return your ticket … Why can ’ t I refund ticket.